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Refund Policy

Refund Policy

Our refund policy has been devised to define the situations under which Digital Maples will provide a refund, the procedure for claiming a refund and the responsibility of Digital Maples in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail (hello@digitalmaples.ca) or letter.

Coverage & Scope

  • Our refund policy covers the refunds by Digital Maples and/or a website owned and managed by Digital Maples a creative digital agency Canada.
  • This policy does not have any application for companies which are not owned or controlled by Digital Maples or for persons not employed or managed by Digital Maples. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Digital Maples’s website link.

Filing a Complaint

  • At Digital Maples we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at hello@digitalmaples.ca for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At Digital Maples every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Applicability of the Delivery Policy

  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Digital Maples.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Digital Maples is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at hello@digitalmaples.ca